The policy you quoted still leaves me with the same question. clicked on it, I got the enter your offer screen. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Meet a Seller: Jeff Abed Turns a Childhood Love of Technology Into a Global Business, New international shipping regulations for sellers to know, Last chance to apply for a $10,000 grant package, Seller Protections for listings with International Shipping option, Meet a Seller: Michelle Nguyen turns a passion for sustainable fashion into a thriving business, Summer Seller Check-In: Get your store summer-ready, UPS® Ground Rate Changes Effective May 7, 2023, New lower rates for USPS Priority Mail labels effective May 2, 2023, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, We’re testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams. 11:41 AM If we step in to help, we may ask the buyer to return the item to you. 07:12 PM I bought a lens from a seller. If the item is returned used or damaged, you will no longer be able to deduct from the buyer's refund to cover the loss in value. Create a list of items the rule applies to. You can also open your Returns dashboard and select View return details from beside the item. Seller raised the price when there is current promotion. I also don't want the seller penalized for not officially accepting the return yet as we work this out, or be able to use potential penalization as an excuse to ask me to close the case without me receiving a replacement or refund yet. You do not have to give any explanation: you simply exercise your right of withdrawal. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. The technical storage or access that is used exclusively for statistical purposes. Accept the return: The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). I received a defective item. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didn’t receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, Are you a buyer looking to return an item? You have the option of entering your reason for declining the request, but it will not be visible to the buyer. 07-28-2018 What to do if a shipment does not arrive? So that’s it. How many Litres of water does a family use per day? It's the buyer's responsibility to make sure that the item is returned in the same condition, and ensure that it's packed properly and protected during delivery. However, eBay accepted the return (as if the item was owned by eBay) ignoring what was stated in my ad (no refunds allowed) breaking our contractual relationship and also did not provide me with any reliable evidence (absolutely nothing) that the item was different from the ad to take such a decision exercised, nor did they ask me anything about it. If we step in to help, we may ask the buyer to return the item to you. 10:10 AM. If the item is returned used or damaged, you may qualify to deduct an amount from the buyer's refund to cover the loss in the item's value. Then the next email I received stated I lost the Please make all your communications with the seller through the messages so you have records. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I hope it helped someone, at least it helped me. it seems to be a trend lately Once you receive the item back, you need to refund the buyer. Once you've received the item back, you need to issue the refund. However, if the item has been used, altered or damaged, it may be appropriate to deduct an amount from the buyer's refund to cover the loss in the item's value. issues and payment/payout set up: Payment holds for new seller - We may I received an email from eBay saying an auction I was bidding on was Here are some guidelines to help you determine how much to deduct from the buyer's refund. 11:43 AM. How is that Attach the label from your desktop or mobile device. Fill in the total refund amount (s) and the return reasons. Give a full refund – The buyer will receive a full refund, including original postage costs, and they'll keep the item. It seems like he always intended to honor his obligations but didn’t take it with too much concern. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Select your carrier and enter the tracking number. You can also find more information in our full article below. Offer you a partial refund and let you keep the item: this can be a good solution when the seller does not accept returns, but wants to make a goodwill gesture, for example, if you ordered the wrong item by accident. “Birth certificates show that you were born. This is a good option for low-value items. Check the seller’s return policy in the listing to see who is responsible for the return costs. So I recently purchased an football card. Fill in the total refund amount(s) and the return reasons. it should only be a defect if the OP were to escalate the case. Keep the item and make a refund to the seller. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Depending on your return policy, this may or may not include the original shipping cost. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Simply enter the amount you’re comfortable with. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. But they don't have to disrupt your business—or your profits. In addition to detailing that no returns are allowed so the buyer assumes the risk that you may or may not like. More shipping tips from your fellow sellers! Select the applicable selling categories. If you're responsible for return shipping. The content you are looking for has been archived. The amount he wanted back was pretty much the whole amount once I deducted shipping. If they get too many of those, it can cause them problems with Ebay. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Enter the amount you wish to offer the buyer. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Copyright © 1995-2023 eBay Inc. All Rights Reserved. Things have been happening quickly, but we've got the weekend and shipping times to factor into all this. All rights reserved. Check the seller's return policy in the listing to see who is responsible for the return costs. Give a full refund: You'll issue a full refund to the buyer, and they'll keep the item. 07-27-2018 If the op doesn’t escalate before the 30 days the cases closes out in the sellers favor. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. I respect that you disagree, but I do not agree with you as well. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged. You can accept or customise your settings. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You always have to have one of two things in hand, either the money or the product. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Or if it is a low dollar value item, Ebay may say keep it and refund you in full. How much would it cost to have a gas cooker disconnected? However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Accept the return: The buyer will send the item back to you for a full refund. Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You can choose whether to accept returns if a buyer changes their mind about a purchase. See our seller protections for full details of eligibility and how we protect you in these situations. Tip Send the buyer a message – If you have any questions regarding the buyer's request, you can contact them directly. Accept the return – The buyer will send the item back to you for a full refund, including the original postage cost. If you paid with Paypal, you can file a Returns Request with the reason Not as Described since the item did not include a battery. - edited 9.5 that fit. - edited You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn’t match the listing description. View related content below. Luckily pictures are provided and you can see everything about the product purchased. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return – however, where possible we always suggest providing a great customer experience. What happens if eBay seller doesnt accept return? Setting up your return policy | eBay Decline the return: You can decline the return request if you've stated in your listing that you don't accept returns. The sellers would raise almost near or at about 15%. This is actually incorrect. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. In the wrong place? If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. See our page on. 07-28-2018 In some cases, your response options may differ. Anyway, the lack of that option seems to be making this case a bit more difficult. Use the return calculator to compensate for potential added costs, Here’s how to make your return policy work for you . How long do underground storage tanks last? These costs are charged to the buyer and are clearly displayed during the checkout process. Can I be discriminated against for being part-time? Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Tip. That usually only happens on low dollar value items. 10:24 AM. It sounds like the seller had a no returns policy. You can offer 14-day returns in the following categories: Changes to your return rules will automatically apply to all future return requests but won’t apply to returns already in progress. If a seller on eBay doesn't accept returns but the product you ... - Quora
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